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Sitekit Support - What is Sitekit Support?

Sitekit Support is how we describe our infrastructure, mechanism and personnel which are dedicated to ensuring that the customer experience is consistent with our service promise. We believe that it is only natural that we should complement the advanced nature of our products with the highest levels of service and support.

Sitekit Support consists of teams of diversely skilled industry professionals, many of which are available 24x7x365. Each team is empowered to either resolve or escalate any issue immediately, ensuring the fastest resolution for any customer or technical issue.

How We Support You

• Experienced, enthusiastic first line support teams will either resolve or escalate issues in real time.
• Escalated issues are delegated to specialist teams who work around the clock to resolve issues in accordance with stringent internal service level agreements.
• Intelligent e-mail and ticketing systems aid our support teams in tracking reported problems, and advanced software tools enable quick fixes to technical issues.
• An extensive knowledge base is available on-line, but we never underestimate the importance of the human touch, and we are always just a phone call away.

What We Support

• We support you our customer, in using the interface for Sitekit CMS, Sitekit Control Panel and Sitekit E-commerce.
• In addition to supporting the use of our products we also manage and support the network and hosting environment provided with your solution.
• Should you have any query relating to the service we provide, then Sitekit Support are available to help.