Learning from the pandemic - the behaviours that will deliver NHS digital transformation.
The speed and ingenuity of the NHS’s response to Covid-19 presents a unique opportunity to understand how successful digital transformation can be delivered quickly and at scale. Liberate to Innovate captures the behaviours, values and decisions which made rapid digital innovation possible.
As infections mounted and the country went into lockdown, every part of the health service began the rapid adoption of digital tools, but there was no certainty of success. The NHS’s ability to reconfigure services and buildings, establish new virtual teams, find new ways of delivering care and even improve services depended on liberating countless individual acts of leadership, collaboration, problem solving and empathy.
To capture the behaviours, values and decisions which made all this possible, the Health Innovation Network – the Academic Health Science Network for south London – and digital innovators Sitekit Applications listened to the stories of NHS staff who have been making this extraordinary acceleration in digital transformation a reality, to help us all learn from 2020 about how to deliver innovation in the years to come.
We have also reflected on how digital transformation during the pandemic has enhanced NHS culture.